Refund & Cancellation Policy
Last updated: 17 October 2026
This policy forms part of our Terms of Service and applies to all paid FastPing subscriptions sold by FastPing L.L.C-FZ.
1. Try before you pay
FastPing has a free plan with no time limit and no payment details required, so you can test the Service before buying.
2. 14-day money-back guarantee
If you are not satisfied, you can request a full refund within 14 days of your first payment for a new subscription, whether monthly or yearly. Your account will then return to the free plan. This guarantee applies once per customer and does not apply to renewals.
3. Cancellation
- You can cancel at any time from Billing in your dashboard or by writing to support@fastping.app.
- Cancellation stops future renewals. Your paid plan stays active until the end of the current billing period, then your account moves to the free plan.
- Apart from the money-back guarantee above and the cases below, we do not refund payments for a billing period that has already started, including partially used months or years.
4. Yearly plans
Yearly plans are discounted (12 months for the price of 10). After the 14-day money-back period, if you cancel a yearly plan within its first 3 months, you may request a pro-rata refund for the remaining full months, minus the discount you received.
5. Service problems
If our monitoring engine is unavailable for more than 24 consecutive hours in a billing period due to a fault on our side, you can request a credit or refund proportional to the downtime. Duplicate or incorrect charges are always refunded in full.
6. Consumers in the EU and UK
If you are a consumer in the EU or UK, you have a statutory right to withdraw from the contract within 14 days. When you start a paid subscription, you ask us to begin providing the Service immediately. If you withdraw, you receive a refund minus a proportionate amount for the Service already provided. Our 14-day money-back guarantee is at least as generous and refunds the full amount.
7. How to request a refund
Email support@fastping.app or use the contact form from the email address on your account, and include the date of the payment. We reply within 2 business days. Approved refunds are issued to the original payment method, usually within 5 to 10 business days depending on your bank. Where an authorised reseller or merchant of record processed your payment, the refund is issued through it.
8. Chargebacks
Please contact us before disputing a charge with your bank. We can usually resolve billing issues quickly.
9. Contact
FastPing L.L.C-FZ
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates
Email: support@fastping.app (support) · legal@fastping.app (legal) · privacy@fastping.app (privacy)
FastPing L.L.C-FZ · Licence 2655235.01 · Meydan Free Zone, Dubai, United Arab Emirates · Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates